FAQ
Technical configurations
In order to benefit full from the website’s features, here’s the configuration we advise :
Operating Systems :
- Windows 7+
- Mac OS X 10.7+
- Ubuntu 10+
Browsers :
The latest versions of these following browsers are recommended :
- Google Chrome
- Firefox
- Internet Explorer
- Safari
An Internet connection of at least 3 Mbit/s is recommended for an enjoyable viewing of the video
Tablets and smartphones :
The website is responsive and compatible with most available and regularly updated tablets and smartphones (iOS/Android/Windows 10)
Troubleshooting :
Updating your browser usually solves most problems encountered.
Known issues :
Display issue on IE 11 :
It is possible the website doesn’t display optimally on IE 11 if the compatibility is set on IE 7 by default.
In order to solve this issue :
- Go to the “Tools” menu in IE (press Alt to display the menu)
- Open “Display and Compatibility settings”
- In the resulting window, uncheck “Display intranet websites in compatibility display”
- Close all Internet Explorer windows then restart your browser.
If your browser update doesn’t solve the problem …
Use the contact form and send us an email describing the issue encountered.